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  • iPod touch package

    I ordered an IPOD Touch 32g from ECOST and it cost $279.98. When the package was delivered by UPS the package had been opened and there was no merchandise in the box. I filed an immediate claim with UPS. I also have contacted ECOST daily for months. I contacted my credit card company. To date, I have not been refunded the amound for this item. I am an elderly woman and this was a present for my grandson. I live off Social Security. More...
  • Wrong product

    Ordered this Samsung 23" Widescreen 1080p Full-HD HDTV - 2333HD. Yet when it arrived it was a monitor not and HDTV. Other products by Samsung | Click here for Canadian Pricing Samsung 23" Widescreen 1080p Full-HD HDTV - 2333HD 10,000:1 Contrast Ratio, 1920 x 1080 Resolution, 5ms Response Time, Dual HDMI Inputs, DVI/VGA inputs, ATSC Tuner, VESA100 Mountable, High Glossy Black - Samsung Refurbished / Recertified Time Left: --h --m Regular Price: $199.99 Price: $189.99 QTY: 1 Quantity is... More...
  • Microsoft

    I bought my son an Xbox 360 for Christmas. I received it in a timely manner and I let my son try it out early and low and behold a red light came on. I called microsoft to find out what the error code was and they said it had to be fixed through Microsoft (which would cost me more money) or I should send it back to the company that I bought it from. I called Ecost and they said no problem wait for a return authorization label which would come within 72 hours and return the Xbox for a full refund. I then had to call numerous times to get the label but I finally got it. I shipped the package... More...
    (Online Shopping - Sponsored by AMAZON.COM)
  • Poor Customer Service/Misleading Advertising

    I have placed several orders with eCost without incident, however I am very disappointed with a recent customer service issue. On my last order approximately 2-3 weeks ago, I signed up for their Platinum Premium membership. I was sold on this during the checkout process and I have a screenshot if anyone is interested in seeing. It stated for $39.99 that there was FREE ground shipping and discounted express shipping, exclusive access to bargain countdown platinum showcase, and exclusive access to platinum outrageous offers (Tuesday/Thursday). There is an add membership button. There is... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • Order Confirmation : 170860812538705

    I’ve been an eCost customer for many years, having purchased several thousands of dollars of electronics from you. I’ve always appreciated the level of service, support and pricing that you have offered, and I’ve been an advocate for your company to friends. This was an honest mistake – I ordered the laptop SDRAM when I needed the desktop version. I realized that immediately when I opened the box and saw the item. It is still in its original packaging. I tried to call you customer service number below. It took multiple tries to even get a service rep.... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • eCost purchased LCD TV

    my order # E8349628 case #20165611 I purchased an Akai LCD w/DVD player in Oct.'08. It arrived broken - screen did not work, DVD player insides not there. Called eCost and they said no returns, no refunds - need to call Akai. After multiple calls to Akai and eCost - got authorization to ship the tv to Akai for repair. Paid to ship it - waited 6 weeks - TV was returned. Screen works, DVD does not, power cord falls out of bottom of LCD. I call Akai repairs- they say they no longer support that model and give me Akai USA website - which doesn't work. They gave me a phone #... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • review of

    I placed an online order with I received a return e-mail from them with an order confirmation number and the following statements: "your purchase is complete" and "upon shipment of your item(s), you will receive an email....." I was led to believe that my order was accepted. I then received a second email from stating they would not honor my order of their special offer. I can, however pay twice the listed price to get the product. (Bait and Switch)? I called customer service and after a Looong wait for a supervisor I was informed that... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • nintendo wii

    I stayed on your site for 1.5 hours today, refreshing constantly to two windows (one with cart, one on bargain page) waiting for the Wii sale. I have a high speed dedicated dsl line on the ATT GWAN, and a laptop with 4GB RAM, so speed was not an issue. All of a sudden, the screen showed that the offer had expired. NO WAY I missed it! I did not take one break from the refresh. When I called to find out what was wrong, I was told that you only offered one at that price. That's not an outrageous offer, that's just misleading! At first, the CS person told me that the system... More...
    (Electronics, Appliances - Sponsored By BEST BUY)


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