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ecost.com Complaint - Bad Policies- Poor Store - WSTG SK-26H730-B
ecost.com Complaint

ecost.com Complaint

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Bad Policies- Poor Store - WSTG SK-26H730-B


It is obvious that Ecost.com is not looking to build on going relationships with their customers. After being ripped off once by Ecost I can only do my best to educate the public that this is not a store to do business with.
I run a global manufacturing company and I always try to keep my customers happy. Ecost.com really does not care to go the extra mile to keep their customers happy. I recently purchased a 26" LCD tv on line and I did not know it was reburbished. I was out of town for the month and when I opened the box yesterday I then realized that the tv was reburbished, scratched and had a bad pixel on the screen. When I called Ecost.com they told me they will not take the tv back and that I now have to contact the manufacturer and pay for the return shipping to Westinghouse.
I would have been better off paying the full price at my local Target store and getting a brand new unit. If I had a problem I could have just returned it to Target for exchange. I believe stores like Ecost.com should be reviewed by WCBS TV Shame on You department. Having worked in broadcasting most of my life I may contact a friend to cover this story.


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