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ecost.com Complaint - DO NOT PURCHASE FROM ECOST.COM - poor communication
ecost.com Complaint

ecost.com Complaint

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DO NOT PURCHASE FROM ECOST.COM - poor communication


DO NOT PURCHASE FROM ECOST.COM

I first called Ecost.com (1-877-888-2678) on 4/12/2010 to verify that the items were indeed in stock like their website showed. I talked with a representative and he assured me that they were in stock.
I called back the same day and placed an order over the phone. I ordered a Digital Sound Projector-Black part # YMH YSP-5100BL and a Pedestal Stand for TV/Soundbar part # YMH YTS-T500. I was told the items were in the warehouse and would be shipped out within the following two days. I received an email with my order information. I waited approx. five days and called Ecost.com to check on the status of my order. The representative told me that the order has been cancelled because Ecost.com no longer stocks the item. I did not receive an email notification or anything.

When asked why they no longer stock the item I was told that it was obsolete. The manufactures release date for this item was January 2010. It is Yamahas “latest and greatest.”
BUYER BEWARE!


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