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ecost.com Complaint - Horrible customer service
ecost.com Complaint

ecost.com Complaint


Horrible customer service

I have purchased with ecost before and went to them when I was looking for a pico projector. Their price was low, and prior experience told me that the shipping was fast and reasonable. The projector arrived quickly, but alas, the HDMI port did not function. I called up customer service and they told me that I would have to speak to the manufacturer and get a 5 digit claim# first. I then called up the manufacturer and after some trouble- shooting confirmed it was a bad port although he had no idea what I was talking about with a five digit claim#. I called ecost back, told them about my call and they said they were sending the RMA to me, but first I would have to order another one and they wouldn't bill me if they got the other back. Well, to make a long story short, I was billed twice, repeated emails were ignored and calls were put on perma- hold and the reps were either unwilling or unable to help- horribly frustrating. I just got off the phone with my credit card to cancel one of the payments because this is now my only recourse. I used to like ecost and recommended them to friends, but I will never buy from them again with customer service like that.

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