Complaint Complaint


Order - LCD TV

BEWARE of - NO Bargains Here !!!
I received a TV that was more than 3 years old, discontinued, and in very poor condition. Does not include factory packing, manual, cables, or all parts. eCost has charged over $300 and did not reveal the poor condition of product, lack of original packing and materials, missing parts, and damage to TV stand and encasement.
I phoned upon opening of outer box and examining the contents. I was told by Ed that they were aware that the TV is old, outdated, discontinued and missing packing and parts. I was told that I should expect this of there products. I offered three options for rectification of issue, but all were denied. I offered to have the TV replaced with a newer unit of proper age and condition, in proper working order, and including all factory supplied parts, manuals, cables, and packing - denied by I offered to have some money refunded to me to bring the transaction to a reasonable cost for the product supplied - again denied by I also offered to have eCost pick up the unit at their cost and return for full refund - again denied by
eCost told me that they would not accept a return, and they do not offer refunds. I could ship it back at my expense, and I would be charged a 20% restocking fee - and would then evaluate and decide what to do at that point. is a company that is practicing theft and fraud. I of course have reported this to my bank.

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