ecost.com Complaint

ecost.com Complaint

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Poor Customer Service - Ordered Placed


Well I’m not sure where to begin. I placed an order (E8802698) Nov 30, 2009; I received a confirmation email that stated “Items are ready to ship from our warehouse”. The next day I received a voicemail letting me know that eCost.com required additional information to process my order. I provided the requested information and was told that the order will be processed. Four days later I received an email telling me that 2 items were cancelled because they were no longer available from the manufacturer. Six days later I received an email telling me that 2 more items were cancelled because the product was no longer available from the manufacturer. Now on December 10, 2009, I received an email telling me that the renaming items that I ordered were cancelled because I did not respond to eCost.com request for more information. So, over a period of two weeks they cancelled every item that I ordered.


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