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ecost.com Complaint - Very Frustrating Experience - Rreturn Policy
ecost.com Complaint

ecost.com Complaint


Very Frustrating Experience - Rreturn Policy

I've been an eCost customer for over 5 years, having purchased several thousand dollars in items from them. I've generally been very pleased with the pricing, service, speed of shipping and selection.

On my most recent order however, I mistakenly ordered an incorrect SDRAM module. I realized it was wrong when I opened the shipping container and I did not open the product packaging itself.

When I contacted eCost to see about arranging a return and exchange they refused to do so stating all sales are final. When I asked to speak with a supervisor I was told none was available.

Hard to believe that in this economy a company would be willing to tell a loyal customer to in essence "take a hike."

Based on this experience I will never place another order with eCost after this experience.

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