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ecost.com Complaint - Worst customer service, ever
ecost.com Complaint

ecost.com Complaint


Worst customer service, ever

I don't even have the energy to write about how frustrated I have been dealing with a return to Ecost that was lost by the shipper. I called and emailed countless times to get resolution, was given conflicting information, and finally after my 3rd or fourth 3-way call with them and UPS, a claim was filed. UPS was always very helpful, but they could not do anything for me directly, and Ecost was hardly timely in filing the necessary claim. It has already been over 2 months I've been dealing with this, and in my most recent call to Ecost I was informed that it should be resolved by the end of the week. With the addendum that I should call next Monday if I hear nothing. Which is likely, as I have had to be on their backs constantly throughout this entire process. It's ridiculous that I should have to hunt them down to fix a problem that began with them shipping me the wrong product to begin with. The irony is, I didn't even want a refund, I would have been happy with a replacement of the correct product. But, after this ordeal, I don't care if they are giving their stock away, I will never do business with them again and will encourage everyone I know to steer clear of them also.

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